BPE&C Energy Corporation-Online Purchase and Installation Policy
1. General Overview
By making a purchase through our online platform, customers agree to the following terms regarding installation services, warranties, and product replacement plans. This policy is in alignment with the BPE&C Energy Corporation Contract and Agreements, which are signed at the time of purchase or service agreement.
2. Online Purchases with Installation
Customers who opt for installation services during their online purchase will receive an updated retail price that reflects both the cost of the product and the installation service. Installation charges are determined based on the scope of the project, including labor and materials, and are clearly listed at checkout. All purchases, including installations, are subject to the terms outlined in Bright Path’s contract, which is provided and signed at the time of purchase or during service agreement finalization.
3. Warranty on Installation Services
Coverage: All installations provided by BPE&C Energy Corp are covered under a one-year workmanship warranty, as stated in the company’s contract. This warranty covers defects due to improper installation.
Limitations: The workmanship warranty does not cover damage caused by misuse, accidental damage, or other situations beyond the installer’s control.
4. Product Warranty and Replacement Plans
All products installed by BPE&C Energy Corp are covered under the manufacturer's warranty, and BPE&C Energy Corp will assist in facilitating repairs or replacements in accordance with the manufacturer’s terms.
Extended Replacement Plan: Customers have the option to purchase an extended replacement plan, providing additional protection beyond the manufacturer’s warranty.
Eligibility: This plan must be selected and purchased at the time of signing the contract or agreement.
Duration: The extended plan covers up to 3 years beyond the manufacturer’s warranty and is governed by the signed agreement.
5. Changes to Retail Price
The inclusion of installation services and BPE&C Energy Corp's optional replacement plan will modify the final retail price. These adjustments are reflected in the signed agreement at the time of purchase.
Cost Breakdown: A detailed breakdown of the product cost, installation fees, warranty coverage, and optional replacement plan charges will be presented to the customer before signing the contract.
6. Payment and Installment Options
As outlined in the company's contract, customers may opt for installment payment plans for qualifying purchases, subject to credit approval. The payment schedule, as stated in the contract, requires a deposit at signing, with the remaining balance due upon completion of services, or as per an agreed installment plan.
7. Returns, Refunds, and Restocking Fees
Returns or cancellations after the contract signing are subject to the terms stated in the agreement. Products that have been installed are subject to a restocking fee, and installation charges are non-refundable.
Defective products are eligible for replacement or repair under the manufacturer’s warranty or extended replacement plan but are governed by the terms of the signed contract and agreement.
8. Customer Responsibility
Customers must ensure that their site is prepared for installation in accordance with BPE&C Energy Corp's guidelines as set forth in the signed agreement. Failure to meet these requirements may result in delays or additional charges, which are noted in the contract.
9. Governing Law and Dispute Resolution
All purchases and services are governed by the laws of the State of Pennsylvania, as outlined in the BPE&C Energy Corp contract. Any disputes arising from this policy or agreement will be handled according to the dispute resolution process outlined in the signed contract.
BPE&C Energy Corporation-Product Purchase Return Policy
Effective Date: September 2, 2024
1. Return Eligibility:
Products may be returned within 30 days of purchase with the original receipt or proof of purchase.
To be eligible for a return, the product must be unused, in the same condition that you received it, and in the original packaging.
Certain items, such as custom orders, special orders, or clearance items, are non-returnable.
2. Non-Returnable Items:
Custom-made products, including specialty electrical components.
Products that have been installed or used.
Clearance or sale items.
3. Return Process:
To initiate a return, please contact our customer service team at sales@bpe-c.com.
Once your return is approved, you will receive instructions on how to return the product.
You are responsible for paying shipping costs for returning the product unless the return is due to our error (e.g., incorrect or defective items).
4. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Shipping costs are non-refundable unless the return is due to our error.
5. Restocking Fee:
A restocking fee of 15% may apply for certain returned items that are not defective or incorrect.
6. Return Address:
Please send your product return to:
BPE&C Energy Corporation
303 Slocum Ave
Exeter, PA 18643
7. Contact Information:
If you have any questions regarding our return policy, please contact us at:
Phone: (570) 407-2686
Email: sales@bpe-c.com